Frequently Asked Questions
How can I place an order?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. We also offer installment payment options through Tabby and Tamara, as well as cash on delivery (COD). At checkout, you will be able to choose your preferred payment method.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1–2 business days, and delivery takes approximately 3–10 business days. Once your order has been shipped, you will receive a tracking number to monitor your delivery.
What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please reach out to our customer service team to initiate the return process.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.